Ryan White Service Assessment Study- Phase II

Dates: 2018-2019

State: California

Client(s): The Health Trust

Service: Applied Research & Evaluation

Technical Expertise: HIV & Infectious Diseases


The JSI California office has been engaged by The Health Trust (THT) and the Santa Clara Country Public Health Department (PHD) to better understand Ryan White clients’ perceptions of needs, quality, and satisfaction with medical and/or non-medical case management services received from THT.  Through a survey, focus group discussions, and in-depth interviews we will explore clients' awareness of the availability of services in the County, and their perceptions regarding their needs and the quality of services received. The study will also explore reasons for limited or no use of services. All with the goal of better understanding end-user needs to inform program and care delivery refinement.