international Expertise

Global Health Supply Chain Management


Strengthening and Scaling Consumer-centric Supply Chains of the Future

Strong supply chains save lives. We aim to improve the health and well-being of people throughout the world through increased access to quality and affordable health products by…

  • Transforming and scaling global health supply chains for the future
  • Building healthy markets that adapt to evolving client needs
  • Enhancing health supply chain sustainability

We provide technical assistance and training to government agencies and health care organizations for building, scaling up, and managing robust, resilient global health supply chains. Our work engages technology, people, and processes to ensure supply chains can grow and adapt to shifting demands.

Every situation has its own set of challenges defined by objectives, location, and people served. With more than 30 years of supply chain experience across more than 60 countries, we help partners identify these unique problems and implement solutions that improve the health system, and ultimately the health of people, for the long-term. We leverage the comparative advantage of all sectors—public, commercial, and nonprofit—to promote healthier markets, supply chain resiliency, increased access, and greater efficiencies of delivery systems that are more responsive to client needs and preferences.

Our expertise is available through JSI and our affiliates:

To learn more about our latest innovations, projects, and ideas from JSI’s Center for Health Logistics, sign up for our newsletter, Strong Supply Chains Save Lives.


Health Supply Chain Management

Market Shaping

We strengthen and improve access to life-saving medicines and services by assessing market systems and implementing contextually appropriate solutions to better match supply and demand. By engaging the private sector, we advance a total market approach that helps governments achieve equitable and sustainable access to advance universal health coverage.

We have the expertise to:

  • Conduct market assessments that include total market opportunities, barriers, and trends related to product sourcing, policy and regulatory environment, consumer insights, and product quality.
  • Facilitate public and private partnerships as needed to strengthen and scale supply chain systems and innovations.
  • Support the end-to-end coordination of supply chains to promote the availability of high-quality products.
  • Introduce new products to increase access to optimal and appropriate treatment and services.
  • Help governments outsource supply chain functions including strategic purchasing to increase performance.
  • Inform policy and build government stewardship of public health commitments and resources.
Sourcing & Delivery

We provide end-to-end supply chain execution services. Our sourcing expertise allows us to determine the right procurement strategies to meet customer needs. Using our risk-based quality assurance approach and our network of quality-assured local and international suppliers, we obtain the best health products at the best value.

Using our own 4PL (fourth-party logistics) expertise and our network of 3PL freight and logistics providers, we can deliver medicines and medical supplies to a central warehouse or to a remote district store. Throughout the process, orders and shipments are monitored using real-time data to flag concerns. As a result, millions of people have access to vaccines, HIV medicines, malaria products, contraceptives, and other life-saving medicines and health supplies.


  • Sourcing and procurement
  • Quality assurance and control
  • Freight and logistics including warehousing
  • Shipment and order management
  • Financial management and reporting
  • Policy development
  • Applied research
Supply Chain Technology & Visibility

Real-time information and the ability to use it drive performance and enable a resilient supply chain. We adapt the best practices of private industry to meet the needs of the public sector, continuously looking for new and improved solutions such as mobile technologies that extend the speed, reach, and accuracy of data collection.

Having the data is not enough, however. As we improve data collection within organizations, we foster a culture of using data for operational, tactical, and strategic decisions.

We have the expertise to:

  • Implement digital logistics management information systems to improve visibility of supply and demand
  • Implement facility- and community-level digital reporting systems to enable demand visibility
  • Build a culture of data use to increase accuracy and accelerate responsiveness
  • Identify and adopt new tools and technologies to improve efficiency
Supply Chain Design & Implementation

In an increasingly complex and rapidly changing demographic, health care, and markets, an agile supply chain makes all the difference in the ability of countries and local providers to meet the needs for health supplies. We evaluate local needs and work closely with partners to design and implement fit-for-purpose solutions that can respond to shocks in the environment and changes in the supply chain and health landscapes.

We have the expertise to:

  • Analyze and optimize the design of health care supply chains to increase efficiency
  • Calculate the cost of supply chain operations and the total cost of ownership to improve resource allocation
  • Improve performance through the application of commercial best practices and key performance indicators
  • Take systems to scale through the use of proven implementation tools
Doctors using data to improve supply chains.
Supply Chain Manager's Handbook
Supply Chain Manager's Handbook

The Supply Chain Manager’s Handbook is the starting point for anyone interested in learning about and understanding the key principles and concepts of supply chain management for health commodities. The concepts described in this handbook will help supply chain managers that are responsible for improving, revising, designing, operating, and monitoring all or part of a supply chain. We wrote The Supply Chain Manager’s Handbook based on more than 40 years of experience improving public health supply chains in more than 60 countries. This handbook was recently updated in 2021.

Pipeline 5.2 Software
PipeLine 5.2 Software

The PipeLine software for procurement planning helps program managers enter and track critical forecasting data, plan and ensure timely procurement and delivery of products, and maintain stock levels between established maximum and minimum levels at the program or national level to prevent stockouts and overstocking. Policymakers, product suppliers, and donors can generate reports, monitor the status of shipments, and use the software as a key tool in program planning. PipeLine can be used for any type of health commodity.

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