DPH Quality Improvement Assessment for Community Health Centers in Massachusetts

Dates: 2015

State: Massachusetts

Client(s): CDC - Centers for Disease Control and Prevention

Services: Health Information Technology, Health Systems Transformation

Technical Expertise: Behavioral Health, Chronic Disease Management, Healthy Communities, Health Information Technology, Population Health, Primary Care


In partnership with the PCPRI/MassHealth and the Mass League of Community Health Centers, the Massachusetts Department of Public Health is offering free quality improvement (QI) training and support to primary care practices in Massachusetts, as part of a larger quality improvement initiative across the state. Participating practices receive a broad range of training opportunities and individualized support to help clinicians identify and manage patients who currently have or are at-risk for hypertension and diabetes.

To support this initiative, JSI was hired to develop a needs assessment tool and conduct site visits using the tool with recruited practice sites. The needs assessment tool assesses sites' current QI initiatives and use of health information technology. JSI will conduct a qualitative analysis of the needs assessment data and develop a report identifying each site's: 1) strengths and facilitators, 2) weaknesses and areas for improvement, 3) current QI initiatives, and 4) use/capacity of electronic medical records and information technology.