Metrics that Matter: Conceptualizing and measuring person-centered care and experiences of care for more responsive primary health care

March 4th, 2024 | event


On Thursday, March 14, JSI hosted a webinar, to untangle concepts and explore the progress, challenges, and lessons related to measuring person-centered care (PCC) and experience of care across HIV, immunization, and child health programming.

Measuring the responsiveness of primary health care and the experiences of people who receive services helps make the health system accountable to those it serves. This measurement is also critical to target, improve, and monitor PCC approaches. But how do we measure this when concepts, metrics, and challenges vary across service areas? How do we account for local context?

In a series of lightning talks, JSI experts drew on their work to showcase a variety of measurement approaches and the accompanying challenges and considerations. We discussed the advancements we’re excited about and areas that need attention to ensure responsive PCC for all.

Access the presentation slides. 

Moderator: Soumya Alva, senior monitoring, evaluation, and learning director, USAID MOMENTUM Knowledge Accelerator, JSI


  • Kate Gilroy, senior child health and measurement, evaluation, and learning technical advisor, USAID MOMENTUM Knowledge Accelerator, JSI
  • Lisa Oot, senior technical officer for immunization, Service Experience project, funded by Task Force Global Health with support from CDC and JSI
  • Lathana Chanthala, research advisor, USAID Laos Maternal Child Health and Nutrition Program, JSI
  • Jessica Posner, person-centered care portfolio lead, JSI

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