JSI completed an evaluation of L.A. Care’s eManagement Program, a web-based application that facilitates linkages between primary care providers (PCPs) and behavioral health specialists to improve screening, quality, and delivery of behavioral health. Funded by the California Health Care Foundation (CHCF), JSI used a mixed-methods evaluation (surveys, interviews, and claims data), to study the implementation and effectiveness of eManagement. Findings were favorable and informed L.A. Care’s decision to continue and scale eManagement. Successes include: 1) timely detection of behavioral health conditions and improvement in conditions between visits; 2) high provider satisfaction and self-reported increase in knowledge and skills in treating behavioral health conditions; 3) reductions in high-cost service utilization (emergency department visits) at 18 months after program exposure; and 4) costs averted from reductions in avoidable specialty referrals with PCPs increasingly being able to resolve patient needs in the office.
We strive to build lasting relationships to produce better health outcomes for all.
