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Understanding the Problem: RCA Root Cause Analysis


It is not always clear why things are not going as intended. We might assume to know the cause, make a change, and still see not see the desired effect. When faced with this situation, it is important to understand the underlying cause or the source of the problem in order to identify lasting solutions.

This document explores root cause analysis (RCA) as a tool to examine in detail what is causing a problem and identify a solution for the underlying cause.  JSI and PATH/ DMPA-SC Access Collaborative. 2019.

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