JSI RESOURCES: Publications

Strengthening Immunization Service Experience


Immunization services have historically focused on supply and delivery functions, with insufficient attention to the qualitative and sociobehavioral considerations that improve confidence, acceptance, use and demand.  JSI, in collaboration with Gavi and members of the Demand Hub Service Experience Workstream consolidated existing knowledge and learning around immunization service experience at the global and regional levels (from January to April 2020) and in Ghana, Kenya, Mozambique, and Nepal (from April-July 2020). This document details the approach, process, and findings.

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