JSI RESOURCES: Publications

Person-Centered Care: Transforming Systems and Services to Achieve Better Outcomes for All


JSI is shifting the global paradigm of health systems and service delivery. We are disrupting medical paternalistic norms that expect people and their circumstances to change to enable access to health services. Instead, we are putting the person at the center and focusing on how systems and services can be shaped to meet the person where they are.

We use behavioral science to understand the preferences and motivations of the individual and examine each level of the system and service delivery context to transform each person’s experiences and enhance outcomes. As a global leader in person-centered care, JSI is scaling up person-centered approaches worldwide.

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We strive to build lasting relationships to produce better health outcomes for all.