JSI RESOURCES: Publications

Makassar Workshop Report: Call Center 112 Reporting and Data Management Training


In Makassar, Indonesia, the USAID-funded Building Healthy Cities (BHC) project works to support the city’s long-term goal of being a world class city that is healthy and resilient for all. To support this goal, BHC encouraged increased access to digital technology that enables citizens to engage with the city government to solve problems in urban neighborhoods. Makassar has multiple citizen reporting systems including Call Center 112. In collaboration with the Health Information System Program of University of Oslo based in Indonesia, BHC developed a multisectoral data system to integrate data from different city departments. With support from Kominfo, BHC also included the Call Center 112 data in this system and conducted a two-day online training on Call Center 112 reporting and data management on February 24-25, 2022. This report summarizes the workshop content and outcomes.

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