JSI RESOURCES: Publications

Lessons Learned from Using a Mobile Health Application to Improve Timeliness and Quality of Maternal and Newborn Health Service Delivery Across Primary Health Care in Ethiopia


Real-time access to reliable and accurate information to deliver consistent and high-quality health care is currently in high demand. Over the past three decades, a range of digital technologies for sharing and generating health and medical information has emerged as mobile health (mHealth) platforms. Throughout the world, health service providers and decision-makers are trying to capitalize on the revolution in mobile communications to strengthen health systems and boost efforts to extend the reach of health workers into underserved communities.

Ethiopia’s Ministry of Health (MOH) developed a national strategy for electronic health (eHealth) to better coordinate all information communication technology (ICT) for health activities in the country. Based on the MOH’s digital eHealth platforms and health management information system, L10K 2020 designed its mHealth strategy for testing and sharing knowledge to improve and ensure continuity of quality health care. The primary aim of the initiative was to build strategies towards system improvement in the delivery, timeliness, and quality of maternal and child health services by leveraging mHealth technology. This report outlines L10K 2020’s experiences introducing the mHealth strategy for improving reproductive, maternal, neonatal, and child health (RMNCH) care.

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