JSI RESOURCES: Publications

Consumers’ Experience in the Massachusetts Personal Care Attendant Program: Findings from 2018

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This report summarizes key findings from a 2018 study of the Massachusetts Personal Care Attendant (PCA) program. It describes the PCA consumer population and their use of the program, their needs, administrative issues, PCA recruitment and retention, consumer satisfaction, and recommendations for improvement. The report concludes with a synthesis of the findings and offers implications for future program directions.

JSI hopes that findings from this evaluation will help pave the way for improved care and assistance, including more integrated services, for older consumers and consumers with disabilities in the Massachusetts PCA program. JSI, 2018.

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