JSI RESOURCES: Publications

Journey Map Series: Makassar It’s All Connected


Building Healthy Cities (BHC) is testing how to successfully apply urban planning approaches that improve the social determinants of health in complex systems.

The project is using several tools and processes to create coalitions and organize its approach in three cities in Asia. One key process is documenting citizen experiences in each city through Journey Maps. The Journey Maps apply ‘design thinking’ approaches, which are often used to tailor products to intended customers; citizens are like customers in that they pay taxes or fees to use city services. BHC has adapted this tool to document the experience (or ‘journey’) of citizens who are trying to overcome one service issue in each city, over time, updated on a quarterly basis. BHC is using these Journey Maps to track citizen and city official perspectives and to document change at the neighborhood level.

This Journey Map from 2018-2021 focuses on street flooding in Makassar, Indonesia. JSI/Building Healthy Cities. 2021.

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