MA Bureau of Substance Abuse Services Consumer System

State: Massachusetts

Client(s): Massachusetts Department of Public Health (DPH)

Service: Health Care & Public Health Planning

Technical Expertise: Substance Use

JSI plans to implements a system to measure consumer satisfaction with MA Department of Health, Bureau of Substance Abuse Services (BSAS) sponsored treatment programs including residential, acute treatment (detox), opioid treatment programs (typically methadone programs), and drivers alcohol education.

Results from the satisfaction surveys, both quantitative and qualitative, will be aggregated for each individual program and shared with BSAS and the treatment program directly. Results will contribute to program quality improvements, and BSAS system-wide improvements.