Job Description

Operations Manager

Location: San Francisco, CA

Position Category: Direct hire, paid in US

Posting Date: 03/12/2019

Deadline Date: 04/16/2019


John Snow, Inc. (JSI), a public health research and consulting organization, is recruiting for an admin wizard for our satellite office in Berkeley, CA. The Operations Manager will be responsible for administrative support for a variety of domestic projects related to current U.S. public health and health policy issues, including but not limited to: health care reform, safety-net health systems, and community-level prevention. The Operations Associate will be responsible for keeping our office running smoothly, including a mix of tasks related to administration, accounting, technical support, and communications. The ideal candidate will be flexible, enthusiastic, highly organized, and a strong multi-tasker with an entrepreneurial spirit and a desire to support JSI’s mission of promoting and improving health for all.

We are a team with many projects running simultaneously. The Operations Manager will support our consulting staff by managing all of the various operations and administrative tasks critical to running a small consulting office. Our team values camaraderie, wellness, and work-life balance, and are looking for someone who will embody this company culture, and plan occasional staff events accordingly. Our headquarters is in Boston, and the Operations Manager will need to be able to develop relationships remotely with Accounting, Human Resources, and IT staff.


  • Provide project coordination support, including logistical coordination of project activities and events (interviews, meetings, trainings, workshops, webinars) and maintenance of project-related files
  • Assorted administrative duties including but not limited to:
  • Filling out/submitting expense reports, operating relationships with vendors including shipping and supply companies
  • Ordering office supplies and snacks, keeping supply room stocked and organized
  • Helping coordinate conference attendance and logistics
  • Coordinating digital document/file management and storage procedures
  • Answering calls to reception line, accepting deliveries
  • Serve as main contact for building and property management
  • Liaise with Accounting Department in Boston Office to manage company credit card and invoicing for office purchases
  • Liaise with IT Department in Boston Office to manage hardware and software inventory, and being point of contact and first response for issues with hardware (e.g., computers, printers, phones)
  • Schedule and coordinate occasional staff events and retreats, as well as celebrations for holidays and benchmark events, support staff wellness activities
  • Schedule staff meetings, set agendas and take notes during monthly staff meetings
  • Support design and communications efforts, including layout of documents, social media and web efforts
  • Contribute to business development efforts, including scanning websites for new business opportunities, coordinating logistics around business proposals, tracking proposals/business development efforts, and preparing annual summary of business development efforts


  • Bachelor’s degree preferred
  • Experience serving as executive assistant or office manager preferred
  • Excellent project management skills, organizational skills, attention to detail, and communication skills
  • Friendly, outgoing, positive, courteous, professional demeanor
  • Self-starter with the ability to work independently and identify and act on improving systems
  • Problem solver & executor who can go into a meeting and walk away creating action items
  • Flexible and able to manage multiple deadlines / projects simultaneously.
  • Strong computer skills and aptitude in core areas, including Microsoft Office Suite
  • Ability and interest in learning new web-based platforms and technologies, including Google applications
  • Experience with accounting and budgeting
  • Preferred experience/interest in graphic design and layout (facility with Adobe software)
  • Ability to build strong working relationships with fellow employees, customers, and clients
  • Interest in learning about public health and social justice issues preferred

Salary commensurate with experience.

Interested candidates should submit their resumes and cover letters online by 04/16/2019.

No phone calls please.
Principals only please.

JSI is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, gender identity, sexual orientation, sexual preference, genetic information, political affiliation, or protected veteran status in any employment decisions. M/F/V/D

If you are an individual with a disability, or a disabled veteran and unable to apply online for an available position, you may submit your request for reasonable accommodation by calling Human Resources at 617-482-9485.

Please read this notice entitled Equal Employment Opportunity is the Law, and this "EEO is the Law" Poster Supplement.