Saint Joseph Mercy Care Services Strategic Planning

Dates: 2011-2012

State: Georgia

Client(s): Saint Joseph Mercy Care Services, Inc.

Service: Health Care & Public Health Planning

Technical Expertise: Population Health, Primary Care, Safety Net, Healthy Communities


Since 1985 Saint Joseph Mercy Care Services (SJMCS), has served Metro-Atlanta's homeless, uninsured, immigrant, and populations, as part of the Saint Joseph's Health System. A Federally Qualified Health Center (FQHC) with two fixed clinic sites, mobile vans, and several satellite locations co-located with programs serving the homeless, SJMCS provided medical and dental services to more than 10,000 people in 2010. In 2011 Saint Joseph Health System entered into an agreement with Emory Healthcare to form a new Joint Operating Company to own Saint Joseph Hospital and other Health System entities, of which Mercy Care is not a part. Needing a new strategic plan to guide it though its transition away from the Hospital, SJMCS engaged JSI to assist in a strategic planning project to determine SJMCS' role within the Health System, provide direction for program focus and growth, and address the challenges of pending health care reforms.

JSI collaborated with Kurt Salmon's Atlanta Office to assist SJMCS develop its strategic plan. JSI conducted an external assessment, an environmental scan and an internal assessment to inform the planning process. Specifically, JSI conducted key informant interviews, analyzed and mapped demographic and health status data for Metro-Atlanta, and assessed key local, state, and national issues impacting SJMCS including the Affordable Care Act. JSI and Kurt Salmon Associates helped guide the formation of a set of strategic goals which were adopted by Mercy Care's Strategic Planning Committee and Board of Directors.