Western New York Health Care Safety-Net Assessment

Dates: 2007-2008

State: New York

Client(s): CHF of Western and Central NY

Services: Health Care & Public Health Planning, Applied Research & Evaluation


JSI was contracted by the Community Health Foundation of Western and Central New York (CHFWCNY) to conduct a community health needs assessment of safety-net services for low-income children and their families in eight counties in western New York. The safety-net includes primary medical care, oral health, mental health providers, hospital emergency rooms and other categorically-funded programs. The assessment included over 100 interviews of key players in the safety-net, an assessment of consumer experience through a survey of 680 potential safety-net users, and an evaluation of the information technology capacity of the safety-net providers. JSI provided recommendations to the foundation in the areas of strengthening and growing the safety-net, improving access and quality, and reducing dependency on emergency departments. The results were presented at a meeting of over 100 community stakeholders in February 2008. This assessment will inform and guide future initiatives that will enhance and strengthen the safety net, leading to improved services for vulnerable children and their families. A full copy of the report can be found at the Community Health Foundation of Western and Central New York website: CHFWCNY