Telehealth Resource Center Grant Program Performance

Dates: 2010-2012

Geographic Scope: Nationwide

Client(s): HRSA - Office of Rural Health Policy

Services: Health Information Technology, Applied Research & Evaluation

Technical Expertise: Rural Health, Health Information Technology


The primary objective of the Telehealth Resource Center Grant Program is to provide technical assistance and share expertise with healthcare organizations, health care providers, and healthcare networks interested in implementing telehealth technology. The resource centers serve as focal points for advancing the effective use of telehlealth technologies in their respective communities and regions. As required by the Government Performance and Review Act of 1993, all federal agencies must develop strategic plans that contain quantifiable measures of each program's progress in meeting its respective goals and objectives. The Office for the Advancement of Telehealth is committed to developing and implementing a set of performance metrics to evaluate the technical assistance services provided by the resource centers.

JSI was contracted by the Office for the Advancement of Telehealth to lead a two-year process of finalizing a set of performance indicators that was used to assess the effectiveness of Telehealth Regional Resource Centers. JSI solicited the input of an advisory committee in order to develop measures in conjunction with grantees represented by the Advisory Committee and HRSA/OAT staff. Key project activities included identifying key questions to be addressed, performance measures and corresponding data elements and definitions. JSI developed a data reporting tool that was pilot tested among grantees and an accompanying training manual. Finally, JSI solicited OMB clearance and provide technical assistance to grantees as needed.