Client(s): Massachusetts Department of Public Health (DPH)
Services: Health Information Technology, Training & Technical Assistance
Technical Expertise: Immunization, Health Information Technology, State and Local Public Health
JSI provided programmatic and user support for the Massachusetts Immunization Information System (MIIS) Program, which is used by health care professionals (including, but not limited to, health care providers, public health professionals, and nurses). Core functions included outreach and recruitment of healthcare professionals, training and technical assistance to users, and communication interface between users and the IT helpdesk. JSI provided the first line of communication and support for end users and assisted in developing help desk support policies and procedures.