Emergency Department – Recovery Coach (ED-RC) Pilot

Dates: 2017-2016

State: Massachusetts

Client(s): MA Bureau of Substance Abuse Services

Service: Applied Research & Evaluation

Technical Expertise: Substance Use


High-quality evaluation is particularly essential for pilot projects as their viability and long-term success will be based on the ability to collect and report programmatic process and outcome data during the pilot phase.

JSI is conducting an evaluation of an emergency department recovery coach (ED-RC) pilot project with the MA Bureau of Substance Abuse Services (BSAS). Using a participatory evaluation approach, JSI collaboratives with the five ED-RC grantees, BSAS, the MA Behavioral Health Partnership, hospitals, and other participating agencies to design and implement an effective multi-component evaluation that is aligned with BSAS’s goals and objectives for the pilot.

The aim is to implement a comprehensive and high-quality system to collect, analyze, and report data for program tracking and improvement designed to illustrate the effectiveness of peer recovery support in emergency departments. The data collection system tracks recovery coach calls, recovery coach-participant engagement, and recovery coach professional development. The evaluation process also includes key informant interviews and a systems-level data review.