Client(s): Center for Care Innovations
Service: Applied Research & Evaluation
Technical Expertise: Health Care Reform, Safety Net
With the implementation of the Affordable Care Act, healthcare organizations nationwide are investing in strategies to build a more patient-centered system of health care. Center for Care Innovations (CCI) partners with healthcare safety-net providers in efforts to accelerate the testing, adoption, and diffusion of innovations that can better serve the needs of underserved populations. In January 2015, CCI collaborated with Blue Shield of California Foundation to launch the ‘Co-Design for Better Care’ program. In this pilot program, four California safety-net healthcare organizations receive grant funding and technical assistance to enhance their approach to care redesign by actively engaging patients and families in the care redesign process. Specifically, grantees apply the Patient and Family Centered Care Methodology and Practice to a select episode of care and then implement 3-5 improvement projects within that care episode.
CCI has engaged JSI as a strategic thought partner to develop an evaluation and learning strategy for the Co-Design for Better Care program. JSI’s role includes the following,
- Make recommendations to the CCI program team to evaluate the implementation and effectiveness of the program as a whole.
- Make recommendations to individual grantees regarding identifying outcomes of interest, relevant indicators, and measurement strategies to assess their individual improvement projects.
JSI's evaluation recommendations will be used by the CCI program team and their grantee teams to track process and intermediate outcomes, and ensure continuous learning and reflection throughout the program. Lessons learned and best practices will inform the design and implementation of future patient-centered care programs in the safety net.