BPHC HIV Services Consumer Satisfaction Survey

Dates: 2008-2009

State: Massachusetts

Client(s): Boston Public Health Commission

Services: Health Care & Public Health Planning, Applied Research & Evaluation

Technical Expertise: HIV & Infectious Diseases


JSI was awarded a contract by the Boston Public Health Commission (BPHC) to develop and administer a satisfaction survey of people living with HIV/AIDS (PLWH) who are consumers of Ryan White Part A-funded services (including HIV case management, food, and peer support services). The survey, distributed to 2,200 PLWH living in the 10 counties of the Boston eligible metropolitan area (EMA), assessed satisfaction with the quality and accessibility of services, as well as the role of these services in PLWH's health care and quality of life.

JSI prepared a detailed report of the survey results, and presented the data to the Boston EMA HIV Health Services Planning Council in late May 2008.

Download the report