New Hampshire Tobacco Helpline Operation and Sustainability (NH THOS)

Dates: 2014-2015

State: New Hampshire

Client(s): NH DHHS Division of Public Health Services, WIC

Services: Health Communication, Training & Technical Assistance

Technical Expertise: Substance Use, Chronic Disease Management


JSI contracts and maintains parallel statewide tobacco quitline operations for New Hampshire, Massachusetts and Rhode Island. This collaboration between the three tobacco control programs provides a cost-effective model that allows the states to maintain core quitline services while being adaptable to their own state needs. As the vendor of these services, JSI contributes to effective media strategies and tailors health promotion to reach and motivate the hardest to reach populations. For over a decade, JSI has been committed to helping tobacco users overcome their dependency through education and counseling, while equipping health care providers with information and tools to help their patients quit.

Since 2002, JSI has operated the New Hampshire Tobacco Helpline (NHTH), through a contract with the New Hampshire Department of Health and Human Services, Division of Public Health Services, Tobacco Prevention and Control Program (TPCP). The NHTH serves the general public, tobacco control professionals, educators, health care providers, and others who want to reduce tobacco's heavy toll on society through the following three interconnected services: 1-800-QUIT-NOW, www.trytostopnh.org and QuitWorks-NH.

In addition to managing the NH Tobacco Helpline, JSI works closely with TPCP to problem-solve on emergent situations as well as provide technical assistance support for health care system changes being implemented in NH and assist in reporting data to North American Quitline Consortium (NAQC) as prescribed by CDC, and as required by TPCP.