Client Perceptions of Reproductive Health Services in Vladivostok and Novosibirsk, Russia
The purpose of this study was to gather formative information on client perspectives concerning family planning, maternity care, breastfeeding, and contraception and to incorporate these findings into the training courses for service providers. Information was collected through focus groups with women on clients' preferences, role in decision making, expectations, and level of satisfaction with the quality of services in Novosibirsk Oblast, Vladivostok, and Primorsky Krai. Participants showed knowledge of reproductive health and general satisfaction with services. Recommendations center on improving provider-patient communications, developing consumer health education resources and communication channels, and increasing patient role in decisionmaking. JSI/MotherCare. 1998.
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